Shipping Fee

• Free shipping for any purchases above HK$500 except outlying or remote areas. 
• For orders less than HK$500, a shipping fee of HK$60 will be charged.
• There will be an additional shipment fee charged for outerlying Islands and remote areas. Contact us at support@cozycorner.shop before placing your order so we can calculate the accurate fee.

Delivery Methods

• Door to Door delivery by Courier.

Shipping Areas

• Hong Kong Island, Kowloon, New Territories, certain remote areas and outlying islands.
• We ship to commercial and residential addresses only. P.O. box and logistics centers are not accepted for any delivery.
• Orders will be delivered to the address provided by customer upon checkout. Each order will only be delivered to one address. If customers would like to have their orders delivered to multiple addresses, customers would have to place a separate order for each address.

Estimated Delivery Time

• It takes 1-3 business days to process the order, subject to stock availability and the order will be dispatched within 3 business days.
• Delivery lead time is 2-5 business days.

Shipment tracking/ change of shipping address

• Once the payment is completed, customer will receive an Order Confirmation email.
• An email notification with a tracking code will be sending to customer after the order is dispatched.
• Once the order is dispatched, please contact us directly in case of any changes of the delivery address. Any incurred expenses shall be borne by the customer.
• In case customer cannot be reached for delivery after two attempts, the order may risk being cancelled and not refunded.
• In case customer is not able to receive the order due to personal reason, please contact us directly for further arrangement.

Exchange Policy

• In case customer is not satisfied with the order, customer may only return an item in its original condition within 7 days.
• Customer must keep the returned item unopened and unused and wrap them with proper package. Any opened and used items will not be accepted for exchange. We will check the item to ensure it is in its original condition. We do not accept any returned items we reasonably believe it has been used and in such case, no exchange will be given.
• Product exchange is subject to stock availability.
• To request an exchange, contact us at support@cozycorner.shop and include your Order ID and conditions of exchange.

Damaged or Faulty Goods

• Our goal is to ensure complete satisfaction with our products. And, while we take great care in packaging your order for a successful delivery, accidents do happen. In all instances where a product is imperfect or damaged, please contact our team at support@cozycorner.shop for complete instructions on how to return the merchandise and receive a replacement.

Order Cancellations

• If for any reason you need to cancel an order after submitting it, please contact our team immediately at support@cozycorner.shop. Keep in mind, if your order has already been processed (i.e. packed and shipped), it may be too late to cancel or change the shipment. However, you can return the order once it is received. In the event you refuse an order after it has been shipped, you will be responsible for any shipping charges related to that order.

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