Customer Help
Our great team is here to assist you
Common purchase queries answered
Orders and Shipping
It takes 1-3 business days to process an order with delivery lead time is 2-5 business days.
Creating an account streamlines the online ordering process and storing of previous orders. Navigate to the My Account page to register an account.
Contact us on support@cozycorner.shop and include your Order ID and updated shipping details.
We will update the shipment details if the order has not been shipped. For shipped orders, we will contact our logistics partner and notify you if there are any additional shipping fees.
Payments are processed online directly via Stripe, thus we do not store credit card information.
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Multiple items within the same order will be delivered in one package.
We only allow one shipping address per order. If you need to ship to two different addresses, please place two different orders.
If you need to swap an item
Returns and Exchanges
Refer to the Shipping and Returns page for details
Contact us on support@cozycorner.shop. Include your Order ID and incorrect item and we will quickly sort it out.
Contact us on support@cozycorner.shop. Include your Order ID and damaged goods and we’ll sort it out.
Contact us on support@cozycorner.shop
Contact us on support@cozycorner.shop and include the Order ID and updated shipping details.
We will update the shipment details if the order has not been shipped or contact our logistics partner to update the shipping.
Contact us on support@cozycorner.shop and include your order ID.
If the order has not been processed, we will be able to cancel your order. If the goods has been processed and shipped, you can then choose to return the order. In the event, you refuse an order after it has been shipped, you will be responsible for any shipping charges related to that order.